Studio Policies
Are you new to indoor cycling?
Have no fear. Our coaches will make sure that your bike is adjusted to fit your body and that you know how to clip in and out of your pedals. You will be an expert in no time.
CHECK-IN:
NEW CLIENTS: New clients are required to arrive at least 10 minutes prior to the start of class. We will use these 10 minutes to check you in, give you a studio tour and support your bike setup in class. This policy will be strictly enforced to guarantee a safe and stress-free experience. New clients may not be permitted in to class if they arrive within 10 minutes of the class start time. New clients will NOT be permitted into class once class has started. We will always return the credit back to the client's account for future use/waive the penalty fee in these situations.
RETURNING CLIENTS: We ask that our returning riders arrive and check in at least 3 minutes prior to the start of class. If you aren't checked in at the start of class, and haven't given us a heads up about your tardiness, your bike will be released to a walk in or stand by rider and you will be considered a no-show.
LATE Entry: while "late entries" are highly discouraged across the board, we offer a 5 minute window from the start of class to when a rider can be allowed into the spin room (if the spot is available and IF rider has called ahead with a heads up). Unfortunately, late entries beyond the 5 minute mark are NOT allowed for safety reasons. Late entries also disrupt an ongoing class and create a distraction for instructor and fellow riders alike. Please note that NEW clients will NOT be permitted late into class regardless of a heads up. In these situations, we will return the credit back to a rider's account for future uses/waive the penalty fee.If its an extreme emergency.
Please call the studio (240)343-4897
Class Cancel By Studio
We hate to cancel any of our classes, however if there are fewer than 3 registrants 1 hour before the class, the instructor and or manager have the right to cancel the class due to low attendance.
Shoes
Our bikes are SPD compatible. Please bring your own or you may use sneakers. (We encourage you to bring your own shoes if you are a regular at Ameanspinn. ALL PERSONAL SPD SHOES MUST BE CLEAN, TIGHTENED AND FREE OF DIRT BEFORE CLIPPING IN.
Hydration
Yes! We have bottled water for $3 or you can fill up your own bottle using our dispenser for free.
Bike Set-Up
Our coaches will make sure that your bike is adjusted to fit your body and that you know how to clip in and out of your pedals, so please arrive early.
Towels
Each rider is provided a complimentary towel ready to go for you on your bike when you arrive. Those wearing makeup, we ask that you use our make up removable wipes located in the bathroom before using our towels to prevent severe staining.
Clean Your Bike
It is each rider’s responsibility to wipe down their entire bike and surrounding area after each ride. Disinfectant Wipes and cleaning solution will be provided.
Reservations
Riders are able to book into classes 2 weeks in advance to reserve their bike.
Make sure that you have a valid phone number and email in your account so that you can be contacted should you be wait-listed for a class. Add yourself to the waitlist if a class is full that you’d like to attend. You will receive an automatic email or text notification should you be bumped into class. Be sure to opt in to receive email and text notifications.
(Opting out of sms messages, cancels ALL important class notices)
Cancellations
THERE ARE NO REFUNDS FOR MISSED CLASSES,
LATE CANCELS OR NO SHOWS.
New clients may not be permitted in to class if they arrive within 10 minutes of the class start time. New clients will NOT be permitted into class once class has started. We will always return the credit back to the client's account for future use/waive the penalty fee in these situations. ( A one time courtesy for new Riders only)
RETURNING CLIENTS: We ask that our returning riders arrive and check in at least 2-3 minutes prior to the start of class. If you aren't checked in at the exact start of class, and haven't given us a heads up about your tardiness, your bike will be released to a walk in or stand by rider and you will be considered a no-show and will be charged as such.
LATE Entry: while "late entries" are highly discouraged across the board, we offer a 3 minute window from the start of class to when a rider can be allowed into the spin room (if the spot is available and If a rider has called ahead with a heads up). Unfortunately, late entries beyond the 3 minute mark are NOT allowed for safety reasons. Late entries also disrupt an ongoing class and create a distraction for instructor and fellow riders alike. Please note that NEW clients will NOT be permitted late into class regardless of a heads up. In these situations, we will return the credit back to a rider's account for future uses/we will not waive the penalty fee. NO Exceptions
Riders have up until 12 hours before start time to cancel out of your class without getting charged, if a late cancellation or no show happens your account will be charged a class. Please show up on time. Classes start punctually as planned. Standbys are welcomed so long as space permits. Feel free to show up and see if a spot opens. We will release any open bikes 5mins prior to the start time of the class.
You can cancel your class two ways:
Signing into your account on our website, go to “my account”, then head to “my schedule” and click “cancel” next to the time of your class.
Through the Wellnessliving app.